Refund policy

NUSRIA – Return & Refund Policy

Last updated: August 21, 2026

At NUSRIA, we want you to be satisfied with your purchase. If you receive a damaged, defective, incorrect, or significantly different item from what you ordered, please contact us as soon as possible so we can review the issue and assist you.

1. Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, or you receive an incorrect product, please contact NUSRIA customer support within 48 hours of delivery.

Please provide:
• Your order number
• A clear description of the issue
• Clear photos or a short video showing the product and the problem
• Photos of the packaging when relevant

After reviewing the information, we may offer a replacement, refund, or another appropriate solution.

2. Returns

A return may be accepted when the product is unused, in its original condition, and in its original packaging, subject to our review and the nature of the product.

Some products may not be eligible for return because of hygiene, health, personal-care, or other applicable restrictions.

Please contact us before sending any item back. Do not return an item without receiving return instructions from NUSRIA.

3. Change of Mind

Returns due solely to a change of mind may be subject to our return conditions and the nature of the product. Certain products may not be eligible for change-of-mind returns.

4. Refunds

If a refund is approved, we will process it after the return or claim has been reviewed and approved.

For prepaid orders, approved refunds will generally be issued using the original payment method where possible.

For Cash on Delivery orders, NUSRIA will contact the customer to arrange the appropriate refund method.

Refund processing and bank/payment-provider processing times may vary.

5. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible.

Once an order has been processed, dispatched, or handed to the delivery provider, cancellation may no longer be possible. In such cases, our return policy may apply.

6. Delivery Refusal

If a customer refuses a delivery without an eligible reason, this may affect eligibility for future orders and any refund or return arrangements.

7. Return Shipping

If an item is confirmed to be damaged, defective, or incorrectly supplied, NUSRIA will determine the appropriate return or replacement arrangement.

For other approved returns, return shipping responsibility may depend on the reason for the return and the product involved.

8. Contact Us

For return or refund requests, please contact NUSRIA through our customer support contact details provided on our website.

Please include your order number so we can assist you quickly.

NUSRIA reserves the right to review each return or refund request individually and to apply the applicable laws and regulations of the United Arab Emirates.